Frequently Asked Questions
Everything you need to know about our authentic Hawaiian fashion and island lifestyle products.
Where are Hilo Hattie products made?
We take great pride in our heritage; many of our signature aloha shirts and dresses are designed and manufactured right here in the Hawaiian Islands to ensure authentic quality.
How do I determine the right size for me?
Each product page includes a detailed size chart. Since island fits can vary, we generally recommend measuring a well-fitting garment you already own and comparing it to our specifications.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn and unwashed items with tags attached within 30 days of purchase for a full refund or exchange.
Do you offer international shipping?
Yes, we ship our island fashions worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
How should I care for my rayon or silk garments?
To preserve the vibrant colors and delicate fibers of our premium fabrics, we recommend hand washing in cold water with mild detergent and hanging to dry, or professional dry cleaning.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.